If you know exactly what you’d like, ordering in advance guarantees your fish is secured.
You’re always welcome to visit and choose from the counter, but if there’s something you simply can’t be without, placing an order ensures it will be freshly prepared and ready for you.
The real advantage of Click & Collect is peace of mind — your chosen fish is guaranteed, even on our busiest days.
Orders can be collected at the following times:
Tuesday: 11am – 3pmWednesday: 9am – 3pmThursday: 9am – 3pmFriday: 9am – 3pmSaturday: 9am – 1pm
(Although the shop opens at 8am, we may need additional time in the morning to prepare orders before collection begins. If you need to collect earlier, please call and we will do our best to help.)
We buy fresh fish daily and purchase carefully to avoid carrying excess stock overnight. This ensures exceptional freshness — but it also means popular items can sell out.
Placing an order:
Secures your chosen fish
Guarantees availability for your collection date
Allows us to prepare it exactly as you require
On particularly busy days we may sell out of certain species on the counter — but pre-ordered fish is always set aside for you.
Place your order by 10pm for collection the day after next.
Example:Order by 10pm Thursday → collect Saturday.
There is a £20 minimum order value for online orders due to payment processing fees. If your order is less than £20, please get in touch and we can add it manually.
If you’re ordering for today or tomorrow, or can’t see what you’re looking for online:
? Call, text or WhatsApp: 07354 849465? Email: info@passionateaboutfish.co.uk
Text is often best during busy periods (especially 11am–2pm).
If emailing, please include:
Collection date
Full order details
Portion sizes
Preparation requirements
Your contact number
You will receive confirmation within 48 hours.If you don’t hear from us, please call — something may have gone wrong.
Fish is seasonal and availability changes daily.
We usually know what has been secured from the coastal auctions by around 8am the day before collection.
If something becomes unavailable, we will contact you to discuss alternatives. Any substitute offered will always be of equal or higher value.
It’s always sensible to have a second choice in mind.
Your order will be freshly prepared and ready for collection on your chosen date.
Where possible, you may collect from our Customer Order Collection Point (the glass door to the left of the main shop).
However, during particularly busy periods or if we are short staffed, we may temporarily close the collection door and ask customers to enter through the main shop. In these circumstances, you may need to queue briefly with other customers.
Either way, your order will be prepared and waiting for you.
If you would like to add items on the day, simply come into the main shop and we will access your order while you choose.
You may cancel up to 48 hours before collection.
Cancelled online orders are refunded minus a £5 administration charge (this covers non-refundable payment processing and platform fees).
If you simply need to move your collection date and no refund is required, no charge applies.
During peak periods, once we reach preparation capacity for a given day, we may close the order book.
December is our busiest month.
We recommend placing Christmas orders by around 15th December, once you are confident of your requirements. Amendments are always more complicated than getting it right first time.
Once the order book has closed, we are unable to accept additional orders.
We prepare orders as close to collection time as possible.
If you are running late, please let us know. Due to the perishable nature of fresh fish, we cannot hold orders indefinitely.
110a Frimley Road Camberley Surrey GU15 2QN
07354 849465
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